This policy explains how information is handled when you visit skylightc.com, the site where families learn about the Skylight Frame and the Skylight Calendar. It covers the pages you read, anything you type into a form, and any message you send us about a photo that will not load or a calendar that needs help. It also applies to people who arrive here while comparing features before ordering from a retailer.
Who This Policy Applies To
What it does not cover is everything beyond this site: retailer pages, third-party review sites, and the apps or accounts tied to a Skylight device. Those services publish their own policies, and you should read those too. This page is written for visitors of any household, whether you are setting up your first frame or helping a relative across the country see the photos you send.
Information You Provide Directly
You choose what to share with us. If you type a question into a form, add your email address to hear from us, or write about how your household is set up, we receive what you enter: your name if you give it, your email address, and the words of your message. Sometimes people mention useful details, like the room a frame sits in or how many calendars they are juggling at once. We use those details to answer you, not to build a profile about you.
Please do not send account passwords, payment card numbers, or sensitive family information through a general contact form. Those forms were not built to protect that kind of detail, and a message is easier to mishandle than a secure account screen.
Information Collected Automatically
Like most websites, this one gathers a basic trail as pages load. Typical items include the type of device and browser you use, the pages and links you open, the time of your visit, and a general region derived from your internet address. This happens through standard server records and through the measurement tools described below.
On its own, a single detail like browser type says very little about a person. Together, these details show which explanations help families most and which pages are slow or confusing. We do not use this trail to read your email, your private messages, or anything that appears on your Skylight Frame or Skylight Calendar.
Cookies and Similar Technologies
A cookie is a small file that a website asks your browser to keep. Some are needed for the site to work, such as remembering that you dismissed a notice. Others remember preferences like text size, or help measure which pages get read. Similar technologies do roughly the same job in slightly different ways.
You can block or delete cookies in your browser settings, and browser help pages walk you through the steps. The site will still let you read the policy and product pages, though a few convenience features may not behave as expected. Third-party tools may set their own cookies, and their choices are governed by their own policies.
Analytics and Site-Performance Measurement
We use analytics and performance measurement to see how the site is doing in plain terms: which pages families open, how they arrive here, how long a visit lasts, and where people stop reading. Page-load timing tells us when a photo-heavy page is heavier than it should be on a kitchen phone.
These measurements are reported in groups, so the numbers describe patterns rather than named individuals. If you would rather not take part, the cookie and browser sections below explain how to opt out of measurement tools where those tools allow it. Turning measurement off does not reduce your access to any page here.
Purposes for Using Information
We use information for a handful of practical reasons. To answer questions about the Frame, the Calendar, ordering bundles, or a photo that will not appear. To keep the site running, secure, and readable on a phone in a busy kitchen. To understand which explanations are useful and which need rewriting. To send updates only when someone has asked for them. To meet legal obligations that apply to us.
Each purpose stays tied to something you asked for or something the site needs in order to work. That is the whole list in spirit. Nothing here supports selling your information or building advertising profiles about your household.
Legal Bases Where Applicable
Where the privacy law that covers you asks for a legal basis, ours usually falls into a few familiar categories. Consent, when you choose to sign up or accept optional cookies. Steps taken at your request, such as answering a question you sent before ordering from a retailer. Legitimate interests, such as keeping the site secure and learning which pages are broken, balanced against your rights. Legal obligations, when a rule requires us to keep certain records.
If you want to know which basis applies to your situation, ask us. We will explain it in everyday terms rather than in legal shorthand.
Service Providers and Limited Sharing
A small number of service providers help operate the site: companies that host it, deliver email, measure performance, or route messages. They receive only what they need to do their job, and they are expected to protect it.
Beyond that, information goes out only in limited situations: if a professional adviser needs it, if a business transfer occurs, if a law requires disclosure, or to protect people from fraud or harm. We do not sell your personal information, and we do not share it with unrelated companies for their own advertising.
External Product Links and Third-Party Websites
Skylight products are also sold through national retailers such as Walmart, Sam’s Club, and Amazon, and reviews of the Frame appear on sites like Trustpilot and in publications including The New York Times Wirecutter. Links to those pages take you outside skylightc.com.
Once you are there, a different company collects information under its own policy, with its own cookie choices, and at its own stated terms. We do not control those practices. A quick read of a retailer’s privacy notice before you order is a sensible habit, especially when a bundle includes a photo storage subscription from another service.
Data Retention
We keep information only as long as it serves the reason it was collected. Resolved questions get archived. Messages about an order may be kept while a retailer’s return or warranty window is open. General site records are trimmed on a routine cycle, and analytics data is aggregated or aged out once it no longer tells us anything useful.
When something is no longer needed, we delete it or remove the details that point back to a person. Anything held because a law requires it stays until that requirement is satisfied.
Security Practices and Limitations
We take ordinary care: encrypted connections, restricted access to the systems that hold personal information, and providers chosen in part on how they protect data. That is real, but it is not a guarantee.
No online system is completely safe. A software flaw, a misdirected message, or a determined attacker can expose information despite good habits. You can help on your end by using a strong, unique password on any account, ignoring messages that ask you to sign in through a link, and telling us if a message claiming to be from us feels wrong.
International Processing
Skylight describes itself as a technology company based in San Francisco and Los Angeles, and the service providers that help run this site may operate in different regions, including outside the country where you live. When information crosses a border, the laws protecting it differ from place to place.
Where such transfers occur, we rely on the handling arrangements our providers offer, and we ask for standard contractual terms where the law requires them. You can ask which providers are involved in processing your information and where they are located.
Children and Age Restrictions
This site is written for adults setting up household technology, and it is not aimed at children. We do not knowingly collect personal information from a child under thirteen through skylightc.com.
A household may of course use a Skylight Calendar for kids’ chores, school dates, and grocery lists. That activity belongs to the adult who set up the account, and it is covered by the product’s own terms rather than by this page. If you believe a child has sent us personal information through this site, tell us, and we will delete it.
Your Privacy Choices and Regional Rights
Depending on where you live, you may be able to ask for a copy of the information we hold about you, correct something that is wrong, delete it, or pause certain uses. Some regions also let people object to processing or withdraw consent without penalty.
We handle reasonable requests the same way wherever they come from, even when local law would not require it. To start, use the enquiry route described at the end of this page. We may need to confirm who you are before releasing or removing records; that protects you as much as it protects us.
Browser Signals and Cookie Controls
Your browser already offers useful controls. Most let you clear cookies, block third-party cookies, or open a private window that forgets your visit when you close it.
Some browsers send a Do Not Track request, but support for that signal is inconsistent across the web, so do not rely on it alone. The Global Privacy Control signal is honored by a growing number of tools, and where a provider supports it, we treat your setting as an opt-out of any sale or sharing as those terms are defined locally. Your device maker’s help pages explain where these switches live.
Changes to This Policy
We update this page when how we handle information changes, or when a tool we use changes how it works. When that happens, the revision note at the bottom of the page changes with it, so you can see at a glance whether anything is new.
For significant changes, we aim to explain the difference in plain language rather than leave you to spot it yourself. Nothing here reduces rights you already have under the law that covers you. Checking this page once in a while is a reasonable habit, just like glancing at the family calendar before the week starts.
Making a Privacy Enquiry
No mailing address or phone number is published here, and we would rather point you somewhere that works than invent one. The best route is the contact or support link on skylightc.com, where the current options always appear.
If you are writing about personal information, say what you are asking for, such as a copy, a correction, a deletion, or a question about a message you received, and include enough detail for us to find the record. If your question is about an order, the retailer you bought from may be faster, since they hold the purchase details.